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  • PRICES AND CURRENCY
  • The prices appearing on the site, payments and invoices for orders are in EURO

  • FORMS OF PAYMENT
  • The following forms of payment are accepted:

    Credit card

    At the time of purchase clients enter the details of their credit card In a secure electronic banking system, provided by BPM Bank. Credit cards accepted are: VISA and MASTERCARD All transactions are processed via a secure server, ensuring maximum protection of customer data.

    PAY PAL

    By choosing the PayPal method the customer can pay directly via their PayPal account. Lookgates.com reserves the right to ship the merchandise solely to the address indicated on the verified PayPal account.

    Bank transfer

    Choosing this method of payment, upon completing the order the customer receives a confirmation email containing the bank details of Lookgates.com, following which the merchandise is set aside pending receipt of the wire transfer to the account. When the wire transfer has reached the bank account, the merchandise will then be shipped.

  • SHIPPING
  • SHIPPING METHODS

    Shipments greater than € 100.00 are free Shipments to Italy are delivered via GLS courier Direct shipments to the European Union, USA and CANADA are delivered by UPS courier Shipments to non-EU countries, as required by customs procedures, are accompanied by an official invoice declaring the value of the individual items.

    DELIVERY TIMES

    The items available on the site are shipped with Standard shipment Estimated delivery times from date of shipment: - Italy 1/2 Working days - Europe and primary EU destinations 2/3 Working days - Outside of Europe and remote EU destinations 3/5 Working days - USA and CANADA 1/3 Days

    SHIPMENT TRACKING

    When the order is shipped, customers receive an email from Lookgates with the tracking number and a link for tracking the shipment.

    ORDER DELIVERY

    Customers completing an order are committed to accepting delivery of their parcel. If the parcel is not delivered due to customer-related causes, incorrect address- recipient always away-wrong phone number, or if the customer refuses delivery, the shipping costs and charges will be deducted from the customer's reimbursement. The merchandise will be delivered in envelopes that are suitable for the dispatch of clothing and textiles, as they are made of polyethylene which resists cuts and tears.Or in boxes sealed adhesive logo tape. If for any reason the package appears to be tampered with or the tape is not intact, customers are kindly requested to decline the shipment.

  • RETURNS
  • Customers unsatisfied with their purchase may return or exchange items that have not been worn within 10 days of receipt of the goods. The label on the items to be returned must not have been removed. The garments must be unworn, unwashed, and have no sign of use.

    INSTRUCTIONS FOR RETURNS

    To request authorization for refund, it is necessary to access the My Area section, select the items to be returned, and indicate the type of compensation you desire. Once the process is complete, Lookgates.com will send a confirmation by mail containing the return authorization number and the instructions to be followed for the return of the merchandise. If the delivery is shipped using a different courier, all costs will be charged by the customer.

    TYPES OF RETURNS

    - Size change It is possible to exchange only the size or color of the same article. - Refund The refund will be issued once the returned merchandise arrives to the Lookgates.com warehouse and the garments are verified.

  • REIMBURSEMENT

    - For orders paid with Pay Pal or by bank transfer the amount will be returned to the original account. - For orders paid by Credit Card the amount to be refunded will be available to customers in about 10 days, and visible on the subsequent card account statement.

    TERMS AND CONDITIONS

    Each garment must be returned with the tags attached and be complete with all original packaging and accessories (envelopes, hangers, dress covers, etc.) which were received along with the order. Returns must be shipped within the same packaging as they were delivered. Returns authorized by Lookgates.com must be shipped from the same country in which the order was delivered. Returns shipped with couriers other than those indicated in the email will be refused. Lookgates.com reserves the right to refuse returns which are unauthorized or otherwise do not comply with all the conditions provided. For all other unspecified scenarios, the European legislation on remote commerce shall apply.

  • SITE REGULATION
  • ONLINE ARTICLES AND IMAGES

    Lookgates.com declines any responsibility regarding the possibility that due to a different configuration of the computer used by the customer, the colors of the products displayed on the site appear slightly different from the original ones.

    ITEM AVAILABILITY

    The selection on Lookgates.com reflects the precise availability of each item in terms of size and color.

    ORDER FULFILLMENT

    Lookgates.com reserves the right to refuse an order if it is unable to receive a verification by the customer’s bank.

    LEGAL TERMS

    The following contains the legal terms and conditions governing the Lookgates.com site