Shipping and returns

  • SHIPPING
  • www.lookgates.com performs shipments within the following geographical regions:

    ITALY – EUROPEAN UNION – EUROPE OUTSIDE OF EU - USA - CANADA

    Delivery shall be made by the site within the date indicated in the same, if no delivery date is specified, within the estimated time when the delivery mode is selected and, in any case, within a maximum of 7 working days from the date of confirmation.

    If it is not possible to deliver, the order will be sent to a storehouse. In such a case a notice will specify the place where the order is located and how to agree on a new delivery.

    If delivery cannot take place for causes not attributable to us after 7 days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.

    As a result of the termination the amounts will be refunded, including the cost of delivery with the exception of any additional costs arising from the choice of a delivery method other than the ordinary method offered without unreasonable delay and, in any event, within 15 days of the date of termination of the contract.

    Transport resulting from the termination of the contract may have additional costs that will be the responsibility of the buyer. Shipping costs are the buyer’s responsibility and are explicitly stated at the time of order execution.

  • WITHDRAWAL
  • In accordance with legal provisions in force, the buyer has the right to terminate the purchase without any penalty and without specifying the reason within 15 days in accordance with Article 57 of Legislative Decree no. 206/2005 from the date of receipt of the products.

    The buyer who intends to exercise the right of withdrawal must inform www.lookgates.com through an explicit statement which can be submitted by accessing the AIUTO section on www.lookgates.com with the creation of a file. The goods must be returned to: 
    Logistics Services 
    Via della Pisana 1443 
    00163 Roma

    The goods must be returned in full, in the original packaging, complete in all parts and complete with the attached tax documentation. Subject to the possibility of verifying compliance with the foregoing, the site will refund the amount of the products, subject to withdrawal, within 15 days including any shipping costs. 
    www.lookgates.com will issue a refund using the same means of payment in which the purchase was made.