Terms and conditions of use

  • The user browsing in this area accesses www.lookgates.com . Navigation and submission of an order for purchase on the site constitutes the acceptance of the Terms and Data Protection Policies adopted by the site herein indicated.

    The existing General Terms of Sale apply to the sale of products with exclusive reference to the purchases taken place at www.lookgates.com in accordance with the provisions of the third part, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05 amended by Legislative Decree No. 21/14 and Legislative Decree 70/03) on the part of: By: Società La Prima srls Headquarters Via del Fornaccio, 18 00062 Bracciano Rome 
    Registered with REA Number: RM1499123

    The user is required, prior to accessing the products provided on the site, to read the existing General Terms of Sale which are commonly and clearly accepted at the time of purchase.

    Users are invited to download and print a copy of the purchase form and existing General Terms of Sale of which www.lookgates.com reserves the right to modify unilaterally and without notice.

    It is possible to use the site and therefore access and purchase products furnished by the site in the following languages: ITALIAN AND ENGLISH.

  • The existing General Terms of Sale govern the offer, delivery and acceptance of purchase orders for products on www.lookgates.com and does not govern services provided or products sold on the part of other vendors who are present on the same site through links, banners or other hypertext placements.

    Prior to submitting orders and purchasing products and services from other parties, it is advised to verify their terms of sale.

  • To complete a purchase agreement, it will be necessary to compile the order in electronic format and to submit it following the related instructions.

    Included in it are reference to the General Terms of Sale, images of each product and its price, the means of payment that can be used, the delivery methods of the purchased products and the related shipping and delivery costs, a reminder of the conditions for exercising of the right of withdrawal; procedure and timetable for the return of products purchased.

    Before completing the purchase the user will be asked to confirm having read the General Terms of Sale including the information on the right of withdrawal and the processing of personal data.

    The contract is concluded when the seller receives the order, after verifying the correctness of the data contained therein.

  • In completing the steps of registration, the user is required to follow the instructions on the site and to provide personal data in an accurate and truthful manner.

    The confirmation will exempt www.lookgates.com in every case from any responsibility regarding the data provided by the user. 
    The user agrees to inform www.lookgates.com immediately of any variation of the personal data at any given time. If the user then communicates inaccurate or incomplete data or, even in the event of a dispute by the parties concerned regarding payments made, www.lookgates.com retains the right not to activate or to suspend the service until regularization of related deficiencies.

    At the first request to activate a user profile, www.lookgates.com will attribute to the user a username and password. The latter acknowledges that such identifiers constitute the system validation of user access to services and is the sole method suitable for identifying the user and the acts carried out by that access will be attributed to him/her and will have binding effect upon him/her.

    The user is required to maintain the confidentiality of the access data and to guard them with due care and diligence and not to hand over even temporarily to any third party.

  • Product availability refers to the current availability when buyer places an order.

    Such availability, however, must be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before order confirmation.

    Even following the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case the order will be automatically adjusted by deleting the unavailable product and the buyer will be immediately informed by mail.

    If the buyer requests cancellation of the order, by terminating the contract, www.lookgates.com will reimburse the amount paid within 15 days of the time when www.lookgates.com was aware of the buyer's decision to resolve the contract.

  • www.lookgates.com sells:
    The offer is detailed at www.lookgates.com

  • The product price will be the one indicated on the site, unless there is an obvious error.

    In the event of an error, www.lookgates.com will inform the buyer as soon as possible, allowing the order to be confirmed at the correct amount or be cancelled. In any case, www.lookgates.com will not be obliged to supply what is sold at the lower price incorrectly indicated. Site prices include VAT but do not include shipping costs. Prices may change at any time, changes do not affect orders for which order confirmation has been sent. Once selected products have been added to the cart it is necessary to follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment is made.

    Payment can be made by:
    Accepted credit cards will be the following:

  • www.lookgates.com performs shipments within the following geographical regions:


    Delivery shall be made by the site within the date indicated in the same, if no delivery date is specified, within the estimated time when the delivery mode is selected and, in any case, within a maximum of 7 working days from the date of confirmation.

    If it is not possible to deliver, the order will be sent to a storehouse. In such a case a notice will specify the place where the order is located and how to agree on a new delivery.

    If delivery cannot take place for causes not attributable to us after 7 days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.

    As a result of the termination the amounts will be refunded, including the cost of delivery with the exception of any additional costs arising from the choice of a delivery method other than the ordinary method offered without unreasonable delay and, in any event, within 15 days of the date of termination of the contract.

    Transport resulting from the termination of the contract may have additional costs that will be the responsibility of the buyer. Shipping costs are the buyer’s responsibility and are explicitly stated at the time of order execution.

  • Product risks will be assumed by the buyer from the time of delivery. 
    Ownership of the products is deemed to have been acquired as soon as full payment of all amounts owed is received, including the shipping charges, i.e. at the time of delivery if this occurred at a later date.

  • The seller is liable for any defect of the products offered on the site, including non-compliance of the items to the products ordered, in accordance with Italian law.

    If the buyer has entered into the contract as a consumer or any physical person acting on the site for purposes other than business or professional activity, this warranty is valid on the condition that the defect occurs within 15 days of the product delivery date; that the buyer presents a formal complaint about the defects within a maximum of 5 days from the date on which the defect was last recognized and which is correctly filled in on the online return form.

    In the event of a lack of conformity, the buyer who has entered into the contract as a consumer will be entitled to obtain repair of the products until its compliance without charge, repair or replacement, or to obtain an appropriate reduction in the price or termination of the contract relative to the disputed goods and resulting in refund of the price.

  • In accordance with legal provisions in force, the buyer has the right to terminate the purchase without any penalty and without specifying the reason within 15 days in accordance with Article 57 of Legislative Decree no. 206/2005 from the date of receipt of the products.

    The buyer who intends to exercise the right of withdrawal must inform www.lookgates.com through an explicit statement which can be submitted by accessing the AIUTO section on www.lookgates.com with the creation of a file. The goods must be returned to: 
    Logistics Services 
    Via della Pisana 1443 
    00163 Roma

    The goods must be returned in full, in the original packaging, complete in all parts and complete with the attached tax documentation. Subject to the possibility of verifying compliance with the foregoing, the site will refund the amount of the products, subject to withdrawal, within 15 days including any shipping costs. 
    www.lookgates.com will issue a refund using the same means of payment in which the purchase was made.

  • Buyer data is treated in accordance with the provisions of the law in a way that protects personal data as specified in the appropriate section containing the information pursuant to Article 13 D.Lgs. 30 June 2003 (PRIVACY POLICY).

  • Requests for information can be sent by email to the following address: customer@lookgates.com

    IIn particular, where the buyer qualifies as a consumer, any dispute shall be resolved by the court of law of his or her domicile or residence on the basis of applicable law.

    These terms were prepared on April 7, 2017.